I work in the Information Technology field primarily in support roles. I always hate trying to explain what I do for a living to folks that work outside of my field because most time they simple smile, nod, and say “that’s nice”. However, I’m one of the guys that allows your technology at work and at home to function. I’m the one that is up late at night patching a server that your login information is housed on just to ensure that no one can sneak in and steal your data. When you have a computer problem and you call a 1-800 number for help, you’re probably speaking to one of my people. When you yell and scream at us because we can’t provide the answers you want, we’re the ones that sit in our car on our lunch break evaluating our life decisions; all because you can’t get to FaceBook. We sit behind the scenes often unknown and unnoticed until something goes wrong. When we try to explain to you the reasoning behind what we do, you don’t want to hear it, you just want it fixed. You may also threaten our job if we don’t fix it, adding to the stress of an already stressful situation. We are the ones that you treat as an operational expense, a non-revenue generating position. But how would the company make any revenue if you couldn’t turn on your computer in the morning? Or login to your e-mail from your cell phone? Or restore an important sales quote because you deleted it by accident?
And then you make fun of us while you don’t think we’re around. You mock us because we may not be the most socially adept people in the world. We may be a little out of shape and have interests that seem weird to you and I think that probably scares you at some level. But when you need something, oh man you’re our best friends. You try to butter us up with fake friendship before you finally get around to asking a “favor” of us. Though you may feel like you’re being slick, because after all you have superior social skills, it’s incredibly easy to see right through you. You drop last minute projects on us and expect miracles, because really, I had no plans tonight. Or did I? Did you even bother to ask? It wouldn’t matter anyway because your needs outweigh mine, even though you failed to plan for anything.
Does this sound bitter? I’m not bitter, I’m simply stating the truth. Often times the worst treated people in any company are the ones that have the keys to the kingdom. The IT staff, the facilities staff, the mailroom clerks, etc. These people literally have ALL THE KEYS. They have hugh amounts of trust put on their shoulders, yet they are usually relegated to the lower tiers of the reporting structure. It’s a weird dynamic working in this field, it really is. It’s not so black and white as other positions. IT guys aren’t blue collar, but they aren’t white collar either. Maybe grey collar? It’s a line, a very very fine one, and it’s weird to even write about.
You also don’t realize that there’s a whole different set of social norms in the community of IT professionals. We have our own set of morals on how we treat not only people, but the technology itself. That’s a post for another time though.